Frequently asked questions
What should you know about step 1: Reach out with your trip details?
Call or WhatsApp the booking team with your dates, pickup location, self-drive or chauffeur preference, and passenger count so they can check availability quickly.
What should you know about step 2: Confirm the vehicle and pricing?
The team will confirm which Prado is available for your dates and the applicable rate — see the cost factors guide for what affects pricing.
What should you know about step 3: Provide documents and deposit?
For self-drive bookings, valid documents are typically required — see the documents guide — along with any deposit terms in the payment and deposit guide.
What should you know about step 4: Pickup and handover?
On the day, the vehicle is inspected together with you or your driver before handover, so any existing marks or issues are noted upfront.
Quick answer
If this is your first time booking, here's what the process typically looks like from start to finish.
Step 1: Reach out with your trip details
Call or WhatsApp the booking team with your dates, pickup location, self-drive or chauffeur preference, and passenger count so they can check availability quickly.
Step 2: Confirm the vehicle and pricing
The team will confirm which Prado is available for your dates and the applicable rate — see the cost factors guide for what affects pricing.
Step 3: Provide documents and deposit
For self-drive bookings, valid documents are typically required — see the documents guide — along with any deposit terms in the payment and deposit guide.
Step 4: Pickup and handover
On the day, the vehicle is inspected together with you or your driver before handover, so any existing marks or issues are noted upfront.
Ready to book?
Get in touch with the booking team to check availability and current pricing.
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